Accessable kiosks

Overview

Qmatic provides self-service check-in kiosks used by organizations such as hospitals, banks, and retailers, allowing visitors to register their arrival for a scheduled appointment or join a walk-in queue. These kiosks typically consist of a touchscreen mounted on a stand, which can exclude many user groups, including people with visual impairments or motor disabilities who may have difficulty reaching or interacting with the entire screen surface.

As the lead designer on this project, I was responsible for developing the recommended user flows for an accessibility solution that integrated tactile buttons and screen reader functionality with the existing kiosks. I planned, conducted, and analyzed interviews and usability tests with visually impaired users. The findings challenged several of our initial assumptions and led us to revise the solution to better meet the needs of the target audience.

The project received significant internal attention and helped increase awareness of accessibility challenges, as well as the importance of involving real users throughout the product development process.

More information about this case study will be available soon. In the meantime, if you would like to learn more about the project, please contact me at: elin.strand@proton.me